RETURNS & EXCHANGES

HASSLE-FREE RETURNS.
YOUR SATISFACTION GUARANTEED.

We stand behind every product we sell and aim to make the returns process straightforward, transparent and hassle-free.

If something isn't right, we'll work with you to make it right — whether that's an exchange, replacement or refund.

AUSTRALIAN OWNED
30 DAY CHANGE OF MIND

OUR RETURNS PROCESS

STEP 1

SUBMIT REQUEST

Complete our Returns Form within 30 days.

Include:

  • Order Number
  • Reason
  • Photos (if faulty)
STEP 2

ASSESSMENT

We'll review your request within 1-2 business days and email you the next steps.

STEP 3

RETURN ITEM

Securely package your item and send it using a tracked shipping service.

STEP 4

RESOLUTION

  • Exchange
  • Store Credit
  • Refund (where applicable)

We offer a 30-day change-of-mind returns policy from the date your order is delivered.

Items must be:

  • Unused
  • In original condition
  • In original packaging
  • Returned within 30 days
  • Proof of purchase required
  • Exchange (subject to stock)
  • Store Credit
  • Within 30 Days
  • Item Unused
  • Original Packaging
  • Proof of Purchase
  • Opened Grooming Products
  • Personalised Items
  • Final Sale Items
  • Misused or Damaged Products
  • Normal Wear & Tear
  • Third-Party Purchases

Australian Consumer Law still applies.

If your item is faulty, unsafe, damaged, incorrect or doesn't meet consumer guarantees, we'll work with you to provide the appropriate remedy under the Australian Consumer Law.

SIZE EXCHANGES

Ordered the wrong size? No problem. Return the unused item within 30 days in its original packaging and we'll happily exchange it or issue store credit.

Refunds are generally not available for incorrect sizing unless required under Australian Consumer Law.

If your item is faulty, unsafe, damaged, incorrect or doesn't meet consumer guarantees, we'll work with you to provide the appropriate remedy under the Australian Consumer Law.

Need a Hand?

Our team is here for you and your dog. Get in touch and we'll get back to you as soon as possible.

Emailsupport@bornarealk9.com
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