RETURNS & EXCHANGES
HASSLE-FREE RETURNS. YOUR SATISFACTION GUARANTEED.
We stand behind every product we sell and aim to make the returns process straightforward, transparent and hassle-free.
If something isn't right, we'll work with you to find the best solution, whether that's an exchange, replacement, store credit or a refund where required under Australian Consumer Law.
OUR RETURNS PROCESS
Contact Our Support Team
Contact our support team with your order number, reason for return and photos (if applicable). We'll guide you through the next steps.
ASSESSMENT
We'll review your request within 1-2 business days and email you the next steps.
RETURN ITEM
Securely package your item and send it using a tracked shipping service.
RESOLUTION
- Exchange
- Store Credit
- Refund (where applicable)
Eligible unused items may be returned within 30 days of delivery for exchange or store credit. Refunds are only provided where required under Australian Consumer Law.
Items must be:
- Unused
- In original condition
- In original packaging
- Returned within 30 days
- Proof of purchase required
Eligible for store credit or exchange only. Refunds are not available for change-of-mind purchases.
- Exchange (subject to stock)
- Store Credit
- Within 30 Days
- Item Unused
- Original Packaging
- Proof of Purchase
- Opened Grooming Products
- Custom or Personalised Items
- Final Sale Items
- Misused or Damaged Products
- Normal Wear & Tear
- Third-Party Purchases
Australian Consumer Law still applies.
If your item is faulty, unsafe, damaged, incorrect or doesn't meet consumer guarantees, we'll work with you to provide the appropriate remedy under the Australian Consumer Law.
Need a Hand?
Our team is here for you and your dog. Get in touch and we'll get back to you as soon as possible.